+ Can I use the web app version on my smartphone or tablet?

Yes, you can! You are able to access PhysioU from any device with a browser. This conveniently saves your memory usage since there are so many high-quality videos to choose from. Follow the step-by-step instructions to get PhysioU on your mobile device.

+ Do I have to pay more for updates?

Our team of experts has made a commitment to providing up to date evidence in an ever evolving clinical environment. Choosing this digital format allows for us to make changes instantaneously via updates which are free to our users. This makes us faster, more clinically relevant and more affordable for our users.

+ Where can I find PhysioU apps on Apple Store or Google Play Store?

We have transitioned our platform to 100% webapp for better user experience. The webapp offers a comprehensive collection of medical apps with the latest evidence-based updates - all in one place.

+ How to activate my PhysioU account with an activation code

If you received a 20-digit activation code from your school, please follow this link for instructions to activate your account with the 20-digit activation code.

+ How to add the web app to your mobile devices?

The great thing about our web app version is that not only you can use it on your laptop, but it also works wonderfully on any mobile device. Follow these easy steps to add the PhysioU web app to your home screen on any smartphone and tablet.

+ How to Navigate the PhysioU web app as a student?

PhysioU is a Top-Rated Evidence Based Web Platform, built around mini-apps, that will be an important part of your educational journey from beginning to end. Designed for your learning in mind, Professors and Fellowship trained clinical specialists have come together to build this infinitely updateable web app.

Here's a quick guide to navigate your PhysioU web app

+ As an instructor, may I use PhysioU videos in my lecture even if my students do not have licenses?

Yes, as long as the instructor has a PhysioU membership and gives credit to PhysioU for the said videos being used.

+ I have a PhysioU membership. Do I have permission to share it with another professor?

No. All PhysioU memberships are only for individual users. Please have them sign up for their own membership by going to our faculty resource page and clicking on the full faculty access button toward the bottom of the page. Here is the link

+ I am wondering where I can find webinar information.

Faculty webinar information is found on our faculty resources page. There you can find the upcoming webinars in including where to register and the previously recorded series as well.

For your reference we have two categories of webinars to choose from: regular and deep-dive. The regular webinars provide you an overview of all our apps currently online. The deep-dive webinars delve into key apps and how to implement them into your classroom.

+ I am interested in purchasing PhysioU, but I have a few more questions about the membership. Can I talk to someone?

Our team will be delighted to assist you. Please submit your question here and we will get right backt to you.

+ I decided that I no longer want my subscription, can I get a refund?

If for any reason you do not wish to continue with your subscription, we will refund you within 30 days of purchase. After 30 days, a refund cannot be given. If you would like to cancel your auto-renewal, you can reach out to us so that your membership will terminate at the end of your subscription period. For refund requests and questions, please submit your request here .

+ Why can't I hear sounds from the videos?

Oops, your mute button could be on. Switch it off and try again. If you still can’t hear sound, submit your question below and our tech team will get back to you right away.

+ The page is not loading correctly.

There are a few things that could be causing this issue. Please try the below suggestions.

1. Check your data/internet connection. Do you have a stable connection? If so, please refresh the page.

2. Clear the browser cache (or "browsing data") and force the page to refresh

3. Try loading the page in a different web browser

4. If the problem persists, please submit your issue here, and our team will get back to you right away!

+ My videos do not show up?

Sorry about that. Please submit your issue here, and our team will get back to you right away!

+ I can't seem to get any audio from my mobile device's built-in speakers while watching videos on PhysioU. Can you help?

There are a few things that could be causing this issue:

1. If your device has a physical switch that you use to put it into silent mode (iPhones, for example) ensure that you do not have silent mode switched on.
2. Most devices maintain at least two different volume settings, one for system volume (ringtones, alerts, etc.) and one for media playback (music, sound from video, etc.). Simply changing your volume setting while on the home screen, for example, will adjust your system volume. To change your media playback volume, try adjusting your volume while the video is playing.
3. If you occasionally connect your device to bluetooth speakers or headphones, ensure that it is not streaming the audio to those.

If the problem persists, please contact us below to let us know and we'll work with you to get it figured out.

+ I bought a new mobile device and the PhysioU app that I downloaded from the Apple/Google Pay Store a while ago is not working.

We have transitioned our platform to 100% webapp for better user experience. The webapp offers a comprehensive collection of medical apps with the latest evidence-based updates - all in one place.

We will no longer be updated since the PhysioU web app will be replacing them. Please submit your issue here.. Our team will get back to you in 1-2 business days.